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Travel Consultant Corporate Senior

Travel Consultant Corporate Senior

Posted by EmploymentCrossing
Posting ads for 8 years
Location: Nashville, TN

Responsibilities: Provides customer service through the communication of travel related information. Essential `Duties and Responsibilities Include ? Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. ? Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries. ? Conforms to client travel standards and policies. ? Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately. ? Moves market share for BCD Travel preferred suppliers. ? Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. ? Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately. ? Achieves individual and contractual service level goals related to telephone, quality, and productivity. ? Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. ? Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control. ? Ensures optimum customer service through effective use of phone systems and positive telephone service techniques. ? Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. ? Assume Lead Consultant role when required. ? Assumes and performs other duties and responsibilities not specifically outlined herein, but which are logically and properly inherent to the position. Transferable Skills (Competencies) ? Professional telephone skills. ? Ability to work independently, exercising discretion and judgment. ? Ability to manage multiple tasks and changing priorities. ? Capability of maintaining a favorable company image when interfacing with outside sources. ? Ability to maintain work volume and quality consistent with peers. ? Proven pursuit of learning and self-development. Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to finger or handle or feel objects, tools, or controls as well as to type. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift or move up to 10 pounds. Specific vision abilities required by this job include close vision.

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